Our Ethos
SendMyWay Code of Ethics
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We will:
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Work with Integrity and Honesty: We are committed to transparency, truthfulness, and ethical behaviour in all our dealings. This means providing upfront costings for our services and, if we feel we are not best placed to advise, signposting to other reputable advocate services or free advice and information helplines when appropriate.
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Respect the dignity, diversity, and rights of all individuals, including our customers, clients, employees, and partners. We promote an inclusive and supportive environment where everyone feels valued and respected. We also put the Child or young person at the centre of the process
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Adhere to professional standards and best practices in all aspects of our operations. We will provide our terms and conditions, our Ethos and our data protection policy upon signing to our services.
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Be committed to being respectful of the public purse by providing fair and affordable services, ensuring that our customers receive value for their money. We will prioritizes directing individuals to free services whenever they are available, before suggesting paid alternatives.
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Commit to openness and honesty, providing advice on a case-by-case basis. If we believe our services are unnecessary or inappropriate, we will be transparent about it. Additionally, we will clearly communicate if we determine there isn't a strong legal case for your child or young person based on our knowledge and the evidence provided by you.
Prioritize the confidentiality and privacy of sensitive information. We handle personal data with care and ensure compliance with data protection laws and regulations.
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Promote fairness and equity in our business practices, policies, and decision-making processes. We strive to ensure equal opportunities for all individuals and avoid discrimination based on factors such as race, gender, age, religion, or disability.
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Identify and manage conflicts of interest effectively. We disclose any potential conflicts of interest and take appropriate measures to prevent them from influencing our decisions or actions.
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Strive to keep up to date with all applicable laws, regulations, and industry standards governing our business activities. All of our case handlers dealing with a child or young persons case will be IPSEA level three trained advocates and have at least three years experience working within the sector. They will be required to stay up to date with all the latest statute and case law in relation to the Special Educational needs and disabilites system in the UK
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Be clear if we do not have capacity to take on your case as soon as practicably possible
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Dedicate ourselves to continuous improvement and learning. We welcome feedback from our clients and use it to enhance our services, processes, and ethical practices